Every member of staff should aim to resolve issues first time, every time. If an issue has not been resolved when it is first brought to our attention then it becomes a formal complaint.
We will try and resolve your complaint on the day we receive it if possible. If we need time to look in to it, we will acknowledge that we have received your complaint within 2 working days. We will aim to provide you with a full written response within 10 working days. If we cannot get back to you within that time, we will write and explain why and tell you how long it will take.
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